1. How long does delivery take?
Orders are usually processed within 1 to 3 business days. After dispatch, delivery typically takes 7 to 9 business days. In most cases, your total delivery time will be 8 to 12 business days.
2. When are orders processed?
Orders are processed Monday to Friday. Our daily order cut-off time is 5:00 PM (GMT+00:00) London time. Orders placed after this time, on weekends, or on public holidays will begin processing on the next business day.
3. Can I track my order?
If tracking is available for your order, you will receive tracking details by email once your order has been dispatched.
4. Do you accept returns?
Yes. We accept return requests within 30 days of delivery, as long as the item is unused, in its original condition, and returned in the original packaging.
5. What should I do if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery and include your order number, a short explanation, and clear photos of the issue. We will review it and help you with the next steps.
6. Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item arrived damaged, faulty, or incorrect.
7. Can I cancel or change my order?
If you need to cancel or update your order, please contact us as soon as possible. We cannot guarantee changes once the order has been processed or prepared for dispatch.
8. What if I entered the wrong shipping address?
Please contact us immediately if you notice a mistake in your shipping address. We will do our best to help before the order is dispatched, but we cannot guarantee changes once processing has started.
9. Do you ship on weekends or public holidays?
No. Orders are processed and dispatched on business days only, Monday to Friday.
10. How do I contact customer support?
You can reach our support team by email at:
We will do our best to respond as quickly as possible.
11. Are all items available at all times?
Product availability may change from time to time. If an item becomes unavailable after you place an order, we will contact you as soon as possible.
12. Is my payment information secure?
Yes. Payments are processed securely through trusted third-party payment providers. We do not store your full payment card details on our servers.