At FidoFinds, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when visiting or shopping on our website.
By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
When you visit our website, place an order, contact us, or interact with our services, we may collect certain personal information, including:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Payment details
- Order history
- Device and browser information
- IP address
- Information about how you use our website
We only collect information that is necessary to provide our services, improve your experience, and process your orders.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations and shipping updates
- Respond to your questions or support requests
- Improve our website, products, and customer experience
- Prevent fraud and protect our business
- Comply with legal obligations
- Send promotional emails or offers, only where allowed and when relevant
3. Payment Information
When you make a purchase, your payment is processed securely through trusted third-party payment providers. We do not store your full payment card details on our servers.
4. How We Share Your Information
We do not sell your personal information.
We may share your information only when necessary with trusted third parties, such as:
- Payment processors
- Shipping and delivery partners
- Website hosting and technical service providers
- Analytics providers
- Legal or regulatory authorities when required by law
These third parties only receive the information needed to perform their services.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our website, and help us improve our services.
Cookies may also be used for website performance, analytics, and marketing purposes.
You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
6. Email Marketing
If you contact us, place an order, or sign up for updates, we may send you emails related to your order, customer service, or occasional promotional offers.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
7. Data Security
We take reasonable steps to protect your personal information and keep it secure. While no method of online transmission or storage is ever completely secure, we use appropriate measures to help safeguard your data.
8. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, including processing orders, meeting legal obligations, resolving disputes, and enforcing our agreements.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain uses of your data
- Withdraw consent where applicable
If you would like to make a request regarding your personal information, please contact us using the details below.
10. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of other websites or external services. We encourage you to review their privacy policies separately.
11. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or website services. Any updates will be posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
FidoFinds
Email: support@fidofinds.co.uk